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Customer Security

Your Security Comes First

Protecting your finances—and your peace of mind—is at the heart of everything we do. We’re committed to helping you feel confident using your accounts every day. Below, you’ll learn the steps we take behind the scenes to keep you secure, along with simple actions you can take to protect yourself from fraud and scams.

We use modern technology and proven safeguards to help protect your accounts and personal information. While no system can eliminate fraud entirely, these tools help reduce risk and allow us to act quickly when something looks unusual.
 
Fraud Monitoring
We actively monitor accounts for unusual or suspicious activity. If something doesn’t look right, a transaction may be delayed or restricted while we verify that it’s really you.
 
Secure Digital Access
Our website and mobile app use secure connections and encryption to help keep your information safe whenever you log in, pay bills, or review your accounts.
 
Account Alerts
Stay informed in real time. You can enable alerts by text, email, or push notification to be notified of account activity—making it easier to spot unauthorized transactions right away.
 
Multi‑Factor Authentication (MFA)
Adding an extra verification step helps prevent unauthorized logins—even if your password is compromised.
 
Important reminder: We will never ask for your one‑time security code. Do not share it with anyone.
In today’s digital world, staying secure is a shared responsibility. Here are practical habits you can start using today to better protect your information.
 
Watch for Card Skimming
Before using an ATM, gas pump, or payment terminal, take a moment to inspect it. Loose parts, strange overlays, or anything unusual could indicate tampering.
 
Be Careful With QR Codes
Fraudsters may post fake QR codes that send you to malicious websites or unauthorized payment pages. Only scan QR codes from trusted, verified sources—and never enter personal information on unfamiliar links.
 
Guard Your Personal Information
Never share your full account number, card number, online banking credentials, or Social Security number—even with someone claiming to represent us. If something feels suspicious, pause and contact us directly using a trusted phone number.
 
Protect Your PIN
Keep your PIN private and obscure the keypad when entering it at ATMs or checkout terminals. Be especially aware of your surroundings.
 
Strong Passwords & Biometrics
Create unique passwords that are difficult to guess and avoid reusing them across accounts. For added protection, enable biometric login options like fingerprint or facial recognition on your device when available.
 
Travel With Confidence
Traveling? Let us know in advance to help prevent account interruptions from unfamiliar spending activity. Travel notices can typically be submitted through our mobile app or by contacting us directly.
Being proactive can make a powerful difference when it comes to preventing fraud.
 
Spot Phishing Attempts
Scammers may contact you by phone, text, or email pretending to be a trusted company. Be wary of urgent messages asking for personal or financial details. When in doubt, hang up or delete the message and reach out to us directly.
 
Use Mobile Wallets
Paying with a mobile wallet like Apple Pay, Google Pay, or Samsung Pay adds an extra layer of security by keeping your actual card number hidden from merchants.
 
Download Apps Safely
Only install apps from trusted sources such as the Apple App Store or Google Play to reduce the risk of malware or data theft.
 
Browse Securely
Avoid accessing financial accounts on public Wi‑Fi. Always look for “https” in the web address before entering login information, and never save passwords on shared devices.
 
Go Paperless
Switching to direct deposit and paperless statements can reduce the risk of mail theft and help keep your information secure.

















We're Here to Help

If you ever notice suspicious activity or have questions about account security, don’t hesitate to contact us. We’re always here to help you stay informed, protected, and confident.
 

Everything Security at Marion Community Bank

 
 
 
“Sharing Information: A Day in Your Life” from the Federal Trade Commission
 
 
 
“IdentityTheft.gov Helps You Report and Recover from Identity Theft” from the Federal Trade Commission
 
 
 
Security Resources
The following links provide useful information and advice to help you stay safe online.​

Note: Marion Community Bank is not responsible for the content of external websites.